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Pro Tools 11 and the plugin Monster…

December 12, 2013 Leave a comment

Just a quick note on some great customer service I received from a software developer today. I’ve just begun a 30 day trial of Pro Tools 11 and there’s a lot to like about it. After 4 days of trying, I haven’t been able to break it. The only negative so far has been with plugins. Avid dropped RTAS and is now only rolling with 64 bit/AAX, and for some, this has been a huge issue. I made the 64 bit jump this summer and dumped most, ahem… *all* of my old legacy 32 bit VST/AU plugins, and thought I had made it through this process unscathed. However, I’m still coming up short in the RTAS to AAX department.

VintageVerb

I discovered a few painful “gotchas” during this eval period, but one of the biggest was ValhallaDSP’s Vintage Verb. Love, love, love it. Silky smooth and all that. I didn’t realize that I was missing it until I went to use it today.

Doh!

So, I shot the dev an email – #1, to let them know how much I love the product, and #2, to ask when an AAX version would be available. To my surprise, Sean responded no less than 5 minutes after I sent the inquiry. Not only that, he sent me a link to a beta AAX version to try. He asked that I let him know if I have any issues, as well as providing me another install of the previous version “if things go totally crazy”.

This is why, more often than not, I’m giving my money to smaller online developers. It’s much harder to get anything from the “Triple A” of software (Apple, Avid & Adobe), let alone a response within 5 minutes and beta version to try.

I try not to come across as a shill in my blog – Ethics Statement: I do not work for any of the companies I rave about, nor am I paid in any way for said raving – but I do like to spread the word on the stuff I use and find helpful.

Today’s rave – ValhallaDSP. They make good s**t, and provide stellar customer service.

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